Returns

Returns:-

 PLEASE NOTE: We are having a growing number of conversations with customers about whether their harness is actually on the maximum size or not. In many cases, products do not need to be returned because they have a larger level of adjustment than many customers realise. We have outlined this in the video below. The straps on many harnesses extend far beyond the obvious settings and limits. Please check the video to see if this can help you.

If you have tried to extend or reduce a harness size and or any other product and it is still not fit for purpose, it is advised that you take the parcel to your local Post Office and return it. Please add the returns address shown on our website. You will need to cover the cost of return postage - you will not need to do this if the item is faulty and you can prove that there is a fault. We'd suggest keeping a proof of postage or consider a recorded delivery and/or tracking service. 

If you accepted an item, but later discover a fault, we can either repair or replace the item. You can still reject the item after it’s been repaired or replaced. We'll endeavour to repair or replace an item if you return it within 6 months. We can ask you to prove that an item was faulty when you bought it if you ask for a repair or replacement after 6 months.

For faulty items please email us at info@wigglesandwags.co.uk  telling us the product and your order number. You will be asked to send us photos and possible a video of the fault, this is to assist you the best way we can. 

We can offer a refund to customers if you inform us within 14 days of receiving your goods that you would like to return your order. You will then have another 14 days to return the goods once you have told us.

We will then refund you the item amount within 14 days of receiving the goods back. Please ensure that you send any items back to us in 'as sent' condition, with all labels attached.

Important: Please ensure that all returned items (other than those that have developed a fault) are returned to us in 'as new' condition. This means very little (or ideally no) dog hair. Please also make sure that you return all labels and packaging. We reserve the right to deduct a small charge from your refunded cost if these conditions are not met.

If you require a different size to replace the returned item we will ask the buyer to pay the difference in price if the replacement product has a higher value and to go towards postage costs.

Please note: We accept no responsibility if you return an item and it gets lost in the post. Please use proof of postage tracking when you return items. If the item is without fault, the buyer pays to return the item to us.