Returns & Refunds Policy

Last updated: August 2026

Here at Wiggles and Wags, we want you and your dog to be happy with your purchase. If something isn't right, we're always happy to help.

Please note: It is very important that our customers read ALL return info shown below, as it contains important information about item condition and postage.

1. How to Start a Return

If you would like to return an item, please email us at info@wigglesandwags.co.uk with:

• Your name
• Your order number
• The item you wish to return
• The reason for your return

We'll then get back to you with instructions on how to return your item.

2. Return Timeframe

For unwanted items, you can cancel your order within 14 days of receiving your goods. Once you have told us that you wish to cancel, you have a further 14 days to send the item back to us.

3. Condition of Returned Goods

Unwanted items should be returned unused, unwashed and in their original condition, with all tags and packaging included.

We understand that you may need to handle an item to check that it is suitable for you and your dog, just as you would in a shop. However, please take care when trying items on your dog.

If an item is returned with excessive dog hair, signs of use, damage, missing tags or damaged packaging, we may make a reasonable deduction from your refund to reflect any reduction in the item's value.

Please note: items that have developed a fault are not subject to these conditions.

4. Return Postage

For unwanted items, the cost of returning the item to us is the customer's responsibility. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for items lost while being returned to us.

We will refund the standard delivery charge paid on your original order. If you chose a more expensive or express delivery option, we are only required to refund the cost of our standard delivery option.

5. Refunds

Once we receive your returned item, we will process your refund within 14 days.

Refunds will be made to the original payment method and will include the purchase price of the returned item and, where applicable, the standard delivery charge.

Any additional cost paid for an express, premium or faster delivery service is non-refundable.

6. Exchanges

If you would like to exchange an item for a different size, please email info@wigglesandwags.co.uk before returning it so we can arrange the exchange.

If the replacement item is more expensive, you will need to pay the difference in price. We may also ask you to contribute towards the postage cost of sending the replacement.

7. Faulty or Incorrect Items

If your item is faulty, damaged, or you have received the wrong item, please email info@wigglesandwags.co.uk with your order number and details of the problem.

Please include photos or a short video where possible. This helps us understand the issue and resolve it as quickly as possible.

Faulty or incorrect items are dealt with separately from unwanted returns. Depending on the circumstances, we may offer a repair, replacement or refund in accordance with your statutory consumer rights.

Your statutory rights are not affected by this policy.