📦 Delivery & Shipping

Last updated: August 2026

We know you're excited to receive your Wiggles and Wags order, so we do our best to get your goodies packed and on their way as quickly as possible.

Here are the delivery options available:

Our Shipping Options

Standard Delivery — £3.95

Our standard delivery service is available for £3.95.

Orders are normally dispatched within 1–2 working days and sent using Royal Mail.

Once your order has been dispatched, you'll receive an email confirming that it is on its way.

Royal Mail Tracked 24 — £6.50

Need your order a little sooner? You can choose Royal Mail Tracked 24 for £6.50.

Orders received by 2pm Monday to Friday will usually be packed and dispatched the same day, ready for collection by Royal Mail.

Orders received after 2pm will normally be dispatched on the next working day.

Orders placed over the weekend will be packed and dispatched on Monday.

Please note that Royal Mail Tracked 24 is a next working day delivery aim, not a guaranteed service. While most parcels arrive within the expected timeframe, occasional delays can occur, particularly during busy periods such as Christmas.

Royal Mail Special Delivery Guaranteed by 1pm — from £11.50

If you need your order urgently, we may be able to arrange Royal Mail Special Delivery Guaranteed by 1pm.

This service is available by arrangement, so please contact us before placing your order and we'll confirm availability and the exact cost.

The price is normally £11.50, depending on the size and weight of your order.

Local Collection — Free

If you're local and would prefer to collect your order, free local collection is available.

Please select the local collection option at checkout. We'll contact you when your order is ready and arrange a suitable collection time.

When Will My Order Be Dispatched?

We are a small business and we personally pack every order with care.

Orders placed Monday to Friday are normally dispatched within 1–2 working days.

Orders placed over the weekend will normally be packed and dispatched on Monday.

If you need your order by a particular date, please get in touch before ordering. We'll always do our best to help.

Delivery Delays & Disruptions

We always do our best to get your order to you as quickly as possible. However, once your parcel has been collected by the delivery service, we cannot control how quickly it reaches you.

If there are significant strikes, disruptions or other issues affecting Royal Mail, we may use an alternative delivery service where possible.

If you have an important deadline or need your order by a particular date, please contact us before ordering and we'll do our best to help.

Lost Parcels

If your parcel does not arrive, please contact us and we'll help you with the next steps.

We will work with you and the delivery service to locate the missing parcel or make a claim where appropriate. This may include asking you to check with neighbours or your local delivery or collection office.

If a parcel is believed to be lost, we may need to allow the delivery service time to investigate before we can confirm that the parcel is officially lost.

Once the delivery service has completed its investigation and confirmed the parcel as lost, we will work with you to resolve the issue.

We understand that waiting for an investigation can be frustrating, but unfortunately we cannot always send a replacement immediately while there is still a possibility that the original parcel will be located and delivered.

We're Here to Help

We're a small UK business and really value your support.

If you have any questions about delivery, need something urgently, or have a particular delivery requirement, please get in touch at info@wigglesandwags.co.uk.

We'll always do our best to help.

Thank you for supporting Wiggles and Wags! 🐾

Wiggles & Wags
Where there's a real person packing your order. 🐶