Shipping

Christmas Post -

The last post date for Royal Mail Tracked 48 parcels is Friday December 19th. This is the date Royal mail give on their website for a delivery before Christmas day.

For all orders to go out on Friday 19th, they need to be made before 3pm. Orders made after 3pm will go out on Monday December 22nd.

All orders made on Saturday 2oth and Sunday 21st will go out in Monday 22nds post drop.

All orders made on Monday 22nd by 2pm will go out in Mondays post drop. Orders after 2pm will go out in the next available post drop.

There will be one post drop on Tuesday December 23rd, which will be the last one before the New Year.

There will be No orders going out between Wednesday 24th of December and 4th January, as I need to take some time off to be with my family during the holiday period. I hope you understand.

I plan to check text and voicemail between Dec 24th and Jan 5th, so please feel free to get in touch and I will get back to you when I can. You can also contact me through WhatsApp.

I will be back in the office on January 5th. I will be catching up on all messages and all orders made during the Christmas holiday.

I would like to say a big Thank you for your continued support and custom in 2025.

Have a very Merry Christmas and a Healthy & Happy New year. 

Many Thanks

Samantha

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At present we are using a click and drop Tracking service with Royal Mail.

As a small Uk business we are here for you, so please do not hesitate to get in touch if you would like to discuss delivery options or needs.

Many thanks for your continued support.

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 Royal Mail 24 Tracking (24 hour 1st class delivery):-  When available, we now have an option for a 24 hour delivery. If your order is received by 2pm we'll do our very best to pack and post it on the same day for a next day delivery. If it is received after this time it is more likely that your order will be packed and posted on the day following your order date and then delivered on the next working day. Please note that a Saturday delivery is not always guaranteed by Royal Mail so please allow for this.

Orders placed over the Weekend will be packed and posted out on the Monday.

Also, we do not send out parcels over the weekend, so if you place an order late afternoon on Friday it may not be packed and posted out till Monday, depending on the time the order is placed. This includes any orders using the extra 24 hour service. But as a small business I'm happy for you to give me a call and I may be able to process the order for you and despatch in time to catch the local Friday collection, depending on the items ordered.

PLEASE NOTE - On Royal Mail website they state their Tracked 24 - Is Next day delivery aim. Which means this is not a guaranteed next day delivery service. BUT 99% of all parcels going as Tracking 24 get to the customer within the 24 hour period. Delays usually happen because of busy times of year like Christmas.

We do our best to get your order to you quickly but hope you understand we have no control over the Delivery service once we hand them your order.

If you want the extra service "guarantee next day", please get in touch as I may be able to post out with Royal Mail Special Delivery Guaranteed by 1pm. For this service I will send you an invoice for a total of £11.50.

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If there are any strikes or disruptions, we will change the delivery company, as our main priority is to get your order to you as quickly as possible.

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Lost in Post:-  If an item is lost in the post on its way from us to the customer we will work with both the customer and the delivery service to locate or claim for the missing item. This may include asking the customer to check at their local collection office.

Please note if a parcel goes missing while with the courier on it's way to our customer, we can not refund or send out a replacement until the courier service has carried out a full search for the missing parcel and has decleared it lost. Once they have issued a refund to us we will either refund the customer or send out replacement items. The reason for this is, while the lost parcel claim is being investigated, there is still a chance the courier will locate the parcel, at which point they will send it to the customers address.

I know this is an inconvenience but as a small Uk business we can not send out additional products when there's a chance the parcel can still be delivered.

Thank you for your understand.

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COVID-19 update regarding postage:-  In extreme circumstances there may be a slight delay in the dispatch time of your order. Thank you for your understanding.